1. Who we are and how to contact us

Alexis Aesthetics is a facial aesthetics clinic based in the United Kingdom. The clinic provides consultation led aesthetic treatments including anti wrinkle injections, dermal fillers, skin boosters and fat dissolving for small localised areas.

For the purpose of data protection law, Alexis Aesthetics is the data controller for the personal information you provide through this website and in the course of care.

If you have questions about this policy or how your data is handled you can contact:

• Email: hello@alexisaesthetics.co.uk
• Phone: 0203 916 6613

2. What information we collect

The information collected depends on how you interact with Alexis Aesthetics. It may include:

Information you provide directly

• Contact details such as your name, email address, telephone number and any information you choose to include in a message or booking form.
• Information needed to arrange appointments such as preferred dates and times, treatment interests and how you heard about the clinic.
• Medical information shared during consultation, including medical history, medicines, allergies and relevant lifestyle factors that affect suitability for treatment.
• Clinical notes recorded during and after appointments to support safe care and continuity.
• Photographs taken as part of assessment and record keeping, for example before and after images.
• Payment and billing information where needed to process fees for treatment.

Information collected automatically

When you visit the website certain technical information is collected automatically, for example:

• IP address, browser type, device type and pages visited.
• Basic analytics about how visitors use the site, which may be gathered through cookies or similar technologies.

More detail about cookies and similar tools is set out in the separate cookies policy.

3. Why we collect your information and legal basis

Personal information is collected and used for several reasons. The main ones are:

• To respond to enquiries and provide information you have requested.
• To assess suitability for treatment and provide safe care if you choose to go ahead.
• To manage bookings, send appointment confirmations and reminders.
• To keep accurate clinical records in line with professional and legal obligations.
• To process payments and manage accounting records.
• To improve services and the website by understanding how people access and use it.
• To send occasional updates or information where you have opted in to receive them.

Under UK data protection law the main legal bases relied upon include:

• Performance of a contract where your information is needed to provide services you have requested.
• Legitimate interests such as running and improving the clinic, keeping basic records and responding to routine enquiries.
• Legal obligation where the clinic must keep certain records for tax, regulatory or professional reasons.
• Consent for specific activities such as using identifiable images in the gallery or sending certain types of marketing communications.
• Provision of health care which covers the handling of health related information needed for safe treatment.

4. How your information is used

Your information may be used in the following ways:

• To reply to messages, answer questions and arrange consultations.
• To plan and deliver treatment, record what has been done and track results over time.
• To identify any reasons why treatment may not be suitable or should be adapted.
• To produce invoices, record payments and meet tax or accounting requirements.
• To manage appointment reminders and basic service updates.
• To improve the website experience by reviewing anonymous usage patterns.
• To create anonymised or aggregated statistics which do not identify individuals.

Photographs or case details used in the gallery or marketing materials are only included where explicit written consent has been obtained. You can withdraw this consent at any time for future use.

5. Who your information is shared with

Your information is treated as confidential. It may be shared with:

• Clinical or administrative staff who are directly involved in providing your care or managing bookings.
• Service providers who support the running of the clinic such as website hosting, email providers, practice management software, payment processors and finance providers (for example Klarna, Clearpay or PayPal) where you choose to use them.
• Professional advisers such as accountants or legal advisers where needed.
• Regulators, insurers or law enforcement where there is a legal requirement to share information or where it is necessary to protect someone’s vital interests.

Service providers are only given the minimum information required to carry out their role and are expected to keep it secure and to use it only for the agreed purpose.

6. How long information is kept

Personal data is not kept for longer than necessary for the purposes for which it was collected.

• Clinical records and treatment notes are usually kept for a number of years in line with professional guidance and insurance requirements.
• Basic contact and booking information is kept while it is needed to manage appointments and for a reasonable period afterwards.
• Financial records are kept for the period required by tax and accounting law.
• Information held only for marketing is kept until you unsubscribe or ask for it to be removed.

When information is no longer needed it is deleted or anonymised in a secure manner.

7. How your information is protected

Reasonable technical and organisational measures are used to protect your data. These may include:

• Use of secure systems for clinical and booking records.
• Limited access to records based on role and need to know.
• Regular software updates and password protection.
• Secure disposal of paper records and devices that hold personal data.

No system can be guaranteed as completely secure but every effort is made to reduce risks in line with good practice.

8. Your rights

Under UK data protection law you have several rights in relation to your personal data, including:

• The right to be informed about how your data is used.
• The right to request a copy of your personal data held by the clinic.
• The right to correct inaccurate or incomplete information.
• The right to request that certain data is erased where it is no longer needed and where legal obligations do not require it to be kept.
• The right to request restriction or to object to certain types of processing.
• The right to withdraw consent for optional uses such as marketing or use of identifiable images.

To exercise these rights you can contact the clinic using the details above. You also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data has been handled. The ICO is the UK supervisory authority for data protection matters.

9. Cookies and analytics

The website may use cookies and similar technologies to help it function correctly and to understand how visitors use it. This can include basic analytics that show which pages are visited and from which type of device. This information is usually collected in an anonymised form and does not identify you directly.

More detail about the types of cookies used, what they do and how you can manage your choices is set out in the cookies policy.

10. Third party links

The website and clinic materials may contain links to other websites, such as social media platforms, finance providers or professional bodies. Alexis Aesthetics is not responsible for the privacy practices or content of those sites. It is a good idea to read the privacy policy of any site you visit.

11. Changes to this policy

This privacy policy may be updated from time to time, for example to reflect changes in services or legal requirements. The most recent version will always be available on this page and the date of the last update may be noted here.

12. Contact

If you have questions about this policy or how your personal data is used you can contact the clinic by email at hello@alexisaesthetics.co.uk or by phone on 0203 916 6613.